FAQ & Privacy
About naloxone
What is naloxone?
Naloxone is a safe medication that quickly reverses an opioid overdose. It only affects opioids in the body, such as fentanyl, heroin, oxycodone or hydrocodone. Naloxone is not addictive. There is no way to misuse naloxone, and it will not harm someone who does not have opioids in their body. The FDA and the CDC say it is safe to give naloxone anytime you suspect an overdose.
Is naloxone safe for everyone?
Yes. Naloxone is safe for people of all ages. It will not harm someone who does not have opioids in their body. Naloxone cannot be misused.
Does giving someone naloxone increase drug use?
No. Research on take-home naloxone consistently shows it does not increase substance use. Naloxone has no effect if opioids are not in a person’s body. Naloxone is not an addictive substance.
Does having naloxone affect my rights?
No. It is legal to request and carry naloxone. Having naloxone does not affect your other legal rights.
Am I protected by law if I help someone during an overdose?
Yes. Oregon’s overdose Good Samaritan law protects the person who calls 911 and the person experiencing an overdose from certain drug-related consequences when the evidence comes from the request for emergency help. Oregon law also provides civil-liability protection for people who administer naloxone in good faith. Learn more about Oregon’s Good Samaritan protections.
Ordering & logistics
Who can order naloxone through this program?
Just in Case Oregon is open to anyone in Oregon 13 and older who wants or needs naloxone.
Do I need a prescription, ID, or insurance?
No. Naloxone is available over the counter in Oregon, and this program doesn’t ask for a prescription, ID, or health insurance. The form only asks for what we need to mail your package.
Is there an age requirement?
Naloxone has no age restriction in Oregon, and an overdose can happen to anyone. Anyone nearby, of any age, might be the person who can help. Due to COPPA rules, we are unable to accept online orders from people under the age of 13. If you have questions or need additional assistance, contact us.
How many doses do I get, and can I order more than once?
Each order includes 2 boxes with 4 doses total. You’re welcome to order again if you run out or want naloxone in more than one place.
Can I order naloxone for someone else?
Just in Case Oregon is for individuals in Oregon who want or need naloxone. If you are ordering on behalf of an organization, agency or school, or if you need more than 4 doses at a time, visit Save Lives Oregon or contact us.
Can organizations order naloxone through Just in Case Oregon?
Just in Case Oregon is for individual orders. Organizations, agencies and schools that need larger quantities should order through Save Lives Oregon.
Can I have it shipped to a PO box?
Yes.
How long does it take to arrive?
Orders typically arrive within 2 weeks of submitting an order. If you haven’t received your order or have questions about your order, contact us.
What if my package doesn’t arrive or gets lost?
Contact us and we’ll make it right.
Privacy
Who can see my personal information?
Only a small number of authorized program staff can view your order in our systems, and access is protected by a secure login. We also send the minimum information needed to approved service providers to confirm the mailing address, create the shipping label and deliver the package.
After an order is delivered or cancelled, we keep direct shipping information for a 30-day fulfillment-support period. After that period, we remove the recipient name, full address, tracking details and shipping-provider identifiers from the active application, and remove the stored label file through our routine privacy cleanup.
Separately, we use limited, privacy-protected information for 60 days after a request to support authorized order review. It does not contain a readable name or address, is not included in reports or exports, and is never used to automatically reject an order. It is not used after that review period and is removed through routine privacy cleanup.
Oregon Health Authority receives aggregate program information, including request and fulfillment dates, ZIP codes, counties and general areas served, numbers of orders, boxes and doses distributed, fulfillment outcomes, first-request or repeat-request classifications, and anonymous survey totals. OHA never receives your name or full address.
Will I be contacted by someone if I order naloxone?
No. We do not collect a recipient email address or phone number, and we do not send shipment or tracking messages. If you have questions or would like to get in touch with someone from this program, contact us and we will respond.
Will I be added to a government database?
Your name and full address are never included in Oregon Health Authority reporting. OHA receives only the aggregate program information described above.
Do I have to share any private health information?
No. We never ask why you want naloxone, your health history, or any medical information.
Will the naloxone be shipped in a plain, unmarked container?
Yes. Nothing on the outside of the envelope shows what’s inside or where it’s from, beyond a standard return address.
About Just in Case Oregon
What is Just in Case Oregon?
Just in Case Oregon is a statewide mail-order naloxone service funded through the Rural Health Transformation Grant as part of the Oregon Health Authority’s naloxone access expansion work. It is designed to help more people have naloxone nearby before an overdose happens, especially in rural communities facing the greatest barriers to access.
Who funds this program?
Just in Case Oregon is funded through Oregon’s Rural Health Transformation Grant as part of the state’s naloxone access expansion work.
Why was Just in Case Oregon created?
Naloxone saves lives when it is already nearby before an overdose happens. Just in Case Oregon was created to make naloxone easier to access, especially for people who face barriers related to distance, transportation, cost, pharmacy availability, privacy or stigma.
How does Just in Case Oregon fit with other naloxone programs?
Just in Case Oregon adds a free direct-to-individual mail option alongside existing access points through Save Lives Oregon partner organizations, pharmacies and online retailers. It is one part of Oregon’s broader effort to expand naloxone access across the state.
Where can I get more naloxone or other support?
For larger quantities, training or other overdose-prevention resources, visit Save Lives Oregon. You can also contact Just in Case Oregon if you need help finding the right resource.
Who should I contact for media inquiries?
Contact Oregon Health Authority Media Relations at Franny.L.White@oha.oregon.gov.
Your privacy
We designed this program to collect as little personal information as possible, for as short a time as possible. Here’s exactly what happens with your information.
What we collect
- The name you give us for the shipping label
- Your Oregon mailing address
We do not collect a recipient email address or phone number.
We never ask for ID, insurance information, a prescription, or why you need naloxone.
You must be age 13 or older to submit the online order form. We do not knowingly collect personal information online from children under age 13.
How your information is protected
- Only a small number of authorized program staff can view your order in our systems, behind a secure login.
- We send the minimum information needed to approved service providers to confirm the mailing address, create the shipping label, and deliver the package.
- After an order is delivered or cancelled, we keep direct shipping information for a 30-day fulfillment-support period. After that period, we remove the recipient name, full address, tracking details, and shipping-provider identifiers from the active application, and remove the stored shipping-label file through our routine privacy cleanup.
- Separately, we use limited, privacy-protected information for 60 days after a request to support authorized order review. It does not contain a readable name or address, is not included in reports or exports, and is never used to automatically reject an order. It is not used after that review period and is removed through routine privacy cleanup.
The optional survey
If you receive a QR code or link inviting you to share how your naloxone was used, it’s completely optional and anonymous. Survey responses are stored separately from your order and are never connected to your name, address, or order number.
Because we do not collect recipient email addresses, we do not keep an email list for survey invitations.
What the State of Oregon sees
Oregon Health Authority receives aggregate program information, including request and fulfillment dates, ZIP codes, counties and general areas served, numbers of orders, boxes and doses distributed, fulfillment outcomes, first-request or repeat-request classifications, and anonymous survey totals. OHA never receives your name or full address. Information shared more broadly is grouped across geography and time, with small results suppressed when they could identify someone.
Questions about your privacy? Contact us.